Frequently asked questions

Do you want to know more about our products, your options for customizations or just where you can buy a VELA chair?

We have compiled a number of the most frequently asked questions (FAQs) below. If you can not find the answer to your question, you can contact a dealer here or us here.

Most common general questions

  • What is the price of a VELA chair?

    The price varies from product to product and can vary depending on tax as well as customs and transport costs:
    Chairs with manual height adjustment are available at prices from 1400 EUR.
    Chairs with electric lift are available at prices from 3000 EUR.

    You can find out the price of the chair you want by contacting your nearest VELA dealer. Find your dealer here.

  • What is the user weight limit for VELA chairs?

    We have several types of chairs that can handle different weights. We make chairs for both children and adults. Our standard adult chairs are tested and approved for a user weight of up to 160 kg. We also have bariatric chairs with a user weight of up to 300 kg. You can see the maximum weight load of each chair by looking at the product sheet of the chair or contact a dealer for specific advice and guidance on which chair to choose.

  • How do I buy a VELA chair?

    You can buy a VELA chair through one of our dealers. We do not sell directly. Find your dealer here.

  • What is the difference between a chair with a gas lift and an electric lift?

    One of the essential functions of our chairs is height adjustment. You get the most out of your VELA chair when you can change your sitting height according to your activities. Therefore, you must choose the height adjustment according to which type you can manage. Choose between:

    Electric lift, if you lack the strength to use your legs whenever you need to change the seat height, or you can’t get up and sit down without assistance.

    Gas lift, if you have the leg strength to change your seat height, every time you need to sit differently, and you don’t need help getting up or sitting down.

    You can read more here

  • Where can I find a VELA dealer?

  • Can I try a VELA chair before I buy it?

    It differs from what our dealers offer when you want to try a chair. Contact your nearest VELA dealer to find out what they can offer. Find your dealer here.

  • From which colour and fabric can I choose?

    You can read about the different options for textiles and imitation leather on each product. You can also see possible textile types and colours here.

  • Can you send me some materials about your chairs?

    Unfortunately, we do not send out materials, but you can find our brochures and Instruction for use here.You can also contact a dealer and hear what they offer. Find your dealer here.

Sales questions

  • How long is the guarantee on a VELA chair

    We follow current rules, and you have the right to make a complaint about our chairs according to the Purchase Act in the country where you purchased the chair. You must contact a dealer to find out the warranty in your country.

  • Can I use a VELA chair on my carpet?

    Yes. You can easily use a VELA chair on most carpets, but the chair does not roll as easily as it does on hard floors. If you have a rug with a long pile, it can be difficult to “walk” the chair around.

  • I want to become a VELA dealer; how do I apply?

    If you are interested in becoming a VELA Partner and distribute/sell VELA products,please contact us here.

  • Is it possible to get a grant/fund/insurance when purchasing a VELA chair?

    There are different laws and regulations on grants depending on the country where you live. Contact your nearest dealer and talk about your options. Find your dealer here.

  • How long is the delivery time?

    We produce all VELA chairs in Denmark, and the production time from order takes approximately 15 workdays + shipment. Some dealers have a stock, and this will therefore reduce the delivery. Contact your local dealer to talk about how long it will take before you can get your chair.  Find your dealer here.

  • Can I get a chair with the brake mounted on the left side?

    Yes, you can. The brake is located on the right side by default, but you can easily move it to the left side without using tools.

  • Can I get the VELA chair with fabric that I can wipe off? 

    Yes, it is possible to have the chair’s upholstered parts, e.g. seat and backrest, with a fabric that can be wiped, sprayed and even disinfected with a chlorine solution. You can read more about our different fabric types here.
    You can also choose to buy a water-repellent cover for the seat of the chair.

  • How do I make a complaint about the chair?

    If you want to use your warranty, contact your dealer. Find your dealer here.

  • Can the chair get through a doorway?

    Yes, it can. Our chairs are typically no wider than 65 cm, and a standard doorway is 70-90 cm. You can see the width of the specific chair on the product sheet.

  • Can I use the VELA chair on hard floors?

    Yes, a VELA chair has rubber wheels that roll nicely and “soft” on hard floors.

  • Where do you produce your chairs?

    We produce all VELA chairs at our factory in Aalborg, Denmark. We make the chairs from scratch – from the upholstery of the seat and backrest to the last screw is fastened by one of our skilled assembly operators. Your VELA chair is a Danish quality product built for you!

    You can read more about how we make our chairs here.

  • You don’t have a VELA dealer in my country; how can I buy one?

    Unfortunately, we cannot sell to you if there is no VELA dealer in your country. We don’t sell chairs directly. 

  • Why are your chairs so expensive?

    We build VELA chairs to last for many years. We use sturdy materials made for personal use for many hours every day. We continuously develop our chairs to give the best user experience, safety and ergonomics.

    The VELA chairs are produced by individual order and mounted by hand in Denmark. Furthermore, the VELA chair is CE approved under the Medical Device Regulation (MDR 2017/745), which means that the chair complies with all European security requirements – an ordinary chair does not. 

  • What is the height of the seat from the floor at the lowest and highest positions?

    The height from the floor to the seat varies from 38 cm to 51 cm, depending on the model. The height adjustment interval is 10, 15, 20 or 30 cm, depending on your need. 
    You can find the minimum height and maximum height of the specific models by looking at the product sheet of the chair or contact a dealer for personal advice.

  • How wide is a VELA chair? 

    A standard VELA chair is only 65 cm wide, which means you can get the chair through a doorway and manoeuver it in a small kitchen. The VELA Tango 300 heavy duty chairs are wider. Find the exact measures on the product sheets.

  • Can I buy a cover for the seat of the chair? 

    Yes, we have water-repellent covers for the chair seat, which is especially good if you have incontinence or spill a lot, e.g. when eating.
    You can order it from your dealer

Technical questions

  • Where do I find a user manual for my chair?

    You can find Instruction for use for our chairs here. If you are in doubt about which chair you have, you can see the model name of the chair on a silver label located under the seat. See how the silver label looks here.Label red line model

  • Where can I read about the specifications on the chairs?

    You can find all specifications regarding measures and weight in the product sheet here.

  • Does the VELA chair require any maintenance or inspection at scheduled intervals?

    We recommend that you maintain your chair on an ongoing basis. You find information on general cleaning and maintenance in the chair’s Instruction for use. You can find Instruction for use for our chairs here.

  • I have a problem with my chair – what can I do?

    If you have a problem with your chair, please contact your dealer, they can help you.  Find your dealer here.

  • I lost my charger, can I buy a new one?

    Yes, it is possible to buy a new charger. Contact your dealer to order a new charger. Find your dealer here.

  • Can I buy spare parts for the chair?

    Yes, it is possible to buy spare parts for your VELA chair. However, you must contact your dealer and agree further with them regarding the purchase of spare parts and installation/repair. We do not sell directly to customers. Find your dealer here.

  • Does the chair need charging every day?

    It depends on how much you use the chair’s electrical functions. However, we recommend that you charge the chair every day. Daily charging extends the battery life as well as ensure adequate power for the entire day.

  • Can I replace parts and spare parts on my VELA chair myself?

    We strongly advise against replacing or repairing chair parts yourself. Mounting and repairs on the chair may only be carried out by a VELA-approved technician – for your safety. If you choose to replace or change the product yourself, this may mean that both warranty and CE marking lapse and that the chair is no longer safe to use.

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